Tenants

For Collegetown Residents

You may make payments online through our Tenant Portal, or by cash, check, money order, or wire transfer.  Please contact the Rental Office for wire transfer information. For quarterly rent payments, you may set up your checking account to make an Online Payment. 

We now accept payment through ACH and Credit Card. (Visa and Mastercard) This is accessed through the Tenant Portal.  ACH is assessed a $2.95 transaction fee.  Credit  and Debit Card payments are assessed a $2.95 transaction fee, and convenience fee equal to 2.7% of the payment.  These fees are charged by the service provider and not by Ithaca Renting. Please note that American Express and Discover are not accepted by the Portal.

For Downtown Residents

Rent payments can be made by check, money order, ACH or credit card (for ACH/Credit card payments, contact the rental office prior to setting up an account at downtown@ithacarenting.com or if you have previously submitted a rental application, you can simply log in with the application login info).

We do not accept cash for any payments. If you have a checking account, you may also set up Bill Pay through your bank website, whereby your bank will send us a monthly check (please be aware it may take up to 10 days for us to receive the check).

For any maintenance issues during your tenancy, you should contact our maintenance office at 607-277-0179 or email them at maintenance@ithacarenting.com.

Please call during our regular business hours M-F for regular, non-emergency maintenance requests. Be sure to leave your name, apartment, telephone number, and your detailed request.

Call the maintenance office for, including but not limited to, these types of requests:

• General maintenance items
• Replacing overhead bulbs
• Running toilets
• Clogged toilets (you are required to try to plunge toilet yourself first)
• Leaking or dripping faucets
• Ceiling leaks or any water issues
• Reports of malfunctioning heat, air conditioners, washer & dryers, appliances, door locks

During after-hours and on weekends, the maintenance number is answered by our emergency answering service. During after-hours, we will respond to emergencies ONLY (e.g. leaks, no heat, no water, etc.).

IRIS – Ithaca Renting Internet Service

High-speed, hard-wired Ethernet service for Ithaca Renting tenants. Simple setup, no modem needed, and local tech support.

How to Subscribe

• Bring a completed IRIS Service Contract and payment (cash or check only) to the Rental Office.

• Payment must be made in full before activation; service runs for the full lease term (including sublets).

• All payments for group apartments must be submitted together. No refunds or prorating.

Fees (per apartment):

• Studio/1BR – $350

• 2BR – $450

• 3BR – $525

• 4BR – $600

• 5BR – $625

• 6BR – $750

• 8BR – $800

• 10BR – $1,000

• 14BR – $1,400

• 210 Dryden Rd Rooms – $150

How to Connect

• Service is hard-wired—you need your own router and Ethernet cable.

• Plug the router into the active Ethernet wall port and power it on; connect devices via Wi-Fi using the router password or by hard-wiring directly.

• Only one Ethernet jack per room is active—test by connecting a computer directly to confirm.

Router Tips

• Buy from Amazon, Best Buy, Target, etc. (~$80–$100 recommended).

• Choose a Wi-Fi 6–compatible model for better speed.

• No modem or special software required.

• Your internet speed depends on router quality and number of devices.

Tours & Setup Support

• Free short trial may be available at lease start.

• If service is unpaid, it will be deactivated until payment is made.

• Loaner Ethernet cables are available at the office for troubleshooting.

Tech Support

• Contact Maintenance: 607-277-0179 or maintenance@ithacarenting.com.

• Support covers IRIS service only—not personal devices or third-party routers.

Terms & Conditions

• Use implies agreement to Terms of Service and Acceptable Use Policy.

• Tenants must provide their own equipment.

• Subscriber is responsible for security measures (firewalls, antivirus, etc.).

• Prohibited: copyright infringement or other illegal activities.

• Service speed may vary; Wi-Fi speeds are affected by interference and router quality.

• Service continues through sublets; no refunds for prepaid fees.

• Violation of terms may result in termination of service.

Here are some troubleshooting steps to try:

1. You need your own router to connect to the Ethernet port in your wall. We recommend a better quality router that is compatible with the newest standard WiFi 6. You do not need a modem.
2. Make sure you plug the Ethernet cable into the correct jack. There may be more than one jack in a room. Some are for cable TV and some are old telephone jacks. The cable should click into place and fit smoothly. In Collegetown Center, there is typically a small sticker with a number next to the Ethernet port.
3. To test the service, connect an Ethernet cable directly from the jack to your computer. If your computer connects via this direct link, the problem is with your own personal router, no the internet service. The internet provided is a fast, reliable, hard-wired service. Any problems with service are typically related to router issues.
4. If you have tried all of these steps and still don’t have internet service, please contact the Rental Office.

Renter’s Insurance is required by the terms of your lease. The building insurance does not cover any personal items belonging to any tenants. If there were water damage, smoke/fire damage, theft, or if a guest injured himself in your apartment,  renter’s insurance would help to cover any damages.

There are numerous ways to secure renter’s insurance. If your parents own a home in the United States, first see if you can be added on to their homeowner’s insurance policy. While you may have been covered under your parent’s homeowner’s insurance while you were living in a dorm, once you move to any off-campus apartment that coverage typically ends.
If you own a car, contact your auto insurance company to see if they offer renter’s insurance and if there is a discount for having both auto and renter’s insurance with them.
You can search for ‘renter’s insurance Ithaca NY’ to see a list of local insurance agencies or even just ‘renter’s insurance’ for a broad range of companies.

When you are ready to get a quote for your renter’s insurance, you will need to know some basic information about your apartment including your address, approximate age of your building, size of your apartment, number of bathrooms. Your insurance company may have some more specific questions, so please contact the office with a list of questions if you need assistance. You will also need to estimate the value of your possessions. This is probably much higher than you think! There are several charts of personal property calculators that you can use to help determine your own estimate.

Here are two articles for further reference:

• The Basics of Renter’s Insurance
•  Renters Insurance FAQ

Pets are NOT allowed in any of our Downtown properties.

Please see our policy about service animals (SAs) and emotional support animals (ESAs) here: Service Animal Policy

Yes.  We have compiled the following list of commonly-requested local destinations, so you can type the specific address into your mobile device and get directions.