23-24 IRIS Contract Terms of Service

IRIS · Ithaca Renting Internet Service

For Technical Support, Please contact the Maintenance Office at

607-277-0179 or maintenance@ithacarenting.com.

Convenient. IRIS is a dedicated Internet  service offered through Ithaca Renting Company.
Fast.  It offers hi-speed connections and easy hook ups. Same day activation during regular office hours, no appointment necessary!
Simple. You do not need rental equipment from the cable company, there is no modem to return at the end of your lease, and ordering is a simple as bringing your payment to the office!
Personal. Your tech support is handled locally, not by a corporate call center.

About the Service:

Ithaca Renting Company provides a hard wired Ethernet cable Internet Service.

HOW TO SUBSCRIBE: Bring a completed IRIS Service Contract with your payment (check or cash) to the Rental Office. You can print a contract  by clicking on the link at the top of the page, or pick one up at the office. Payment may be by cash or check only. You may not pay by credit card or on the Tenant Portal. All payments for a group apartment should be submitted together, at the same time.

FEE:  for 2023-2024 The fee per apartment is as follows (this total cost per apartment is typically split evenly by all tenants). There is no connection or installation cost. The charge is paid as additional rent for the apartment and is subject to apartment lease requirements. Payment must be made in full before service is activated. The Term or Service is from the date the Fee is paid until the end of the current year’s lease. There is no pro-ration for partial year service.

  • $350 for Studios and One Bedroom Apartments
  • $450 for Two Bedroom Apartments
  • $525 for Three Bedroom Apartments
  • $600 for Four Bedroom Apartments
  • $625 for Five Bedroom Apartments
  • $750 for Six Bedroom Apartments
  • $800 for Eight Bedroom Apartments and Houses
  • $1000 for Ten Bedroom Apartments and Houses
  • $1400 for Fourteen Bedroom Apartments and Houses
  • $150 for 210 Dryden Road 2nd/3rd Floor Rooms.


HOW TO CONNECT: The service is hard-wired. You need a  ROUTER and an ETHERNET CABLE.  Once the service is paid for and activated, you just need to plug in your router, connect, and go! It’s simple.

FREE TRIAL: When feasible, apartments may have IRIS activated for one short free trial at the start of the lease. Apartments with unpaid Internet fees will have the service deactivated, and those tenants will need to come to the office with their payment to reactivate service.

EQUIPMENT NEEDED: You need a  ROUTER and an ETHERNET CABLE.  Connect your ETHERNET CABLE to your ROUTER or your computer directly to the Ethernet port in your wall,

To make internet wireless (WiFi) you will need your own router to connect to the Ethernet port in your wall. We recommend getting a router from a well known company with good customer service reviews (spend around $80-$100 on a good router). Better wireless connection will likely be obtained with a router that is compatible with the newest standard – “WIFI -6”. The speed of your internet service is directly related to the quality of your router.

You can order a ROUTER from Amazon, Best Buy, Target etc. The ROUTER should come with an ETHERNET CABLE in the box, and will also have a password that will be included in the package. Consider the number of devices that you plan to use when purchasing your ROUTER. Please note that a modem is not needed, and  no software is needed to connect.    

WI-FI SET UP: Each wireless router has different instructions. Connect your router to the ethernet jack in your room.

    1. Make sure you plug the Ethernet cable into the correct jack. There may be more than one jack in a room. Some are for cable TV and some are old telephone jacks. The cable should click into place and fit smoothly. All rooms will have an Ethernet port to connect to.
    2. To test the service, connect an Ethernet cable directly from the jack to your computer. If your computer connects via this direct link, the problem is with your own personal router and you should get in contact with the company.

    3. Each office will have a set of very short-term loaner Ethernet cables, complete with adapters to fit nearly all types of laptops. This will allow you to reliably test your jack to confirm that a fast, reliable, hardwired connection is present if you encounter any router problems.

    4. If you have tried all of these steps and still do NOT have internet service, please contact the Rental Office.

Official Rules and Regulations for all Subscribers to IRIS

All IRIS subscribers must agree to the following terms and conditions.  If you have specific questions about any of the following rules and regulations, the service speeds, network connections, traffic to or from the Internet, duplex switches in the buildings, or usage rules, please email maintenance@ithacarenting.com.  Any subscriber found in violation of the following may be permanently and immediately removed from the IRIS system and prevented from accessing the Internet and other network resources.

TERMS OF SERVICE: Subscriber’s use of the Internet Service shall be deemed acknowledgment that Subscriber has read and agreed to the Terms of Service and the Acceptable Use Policy. Any user who does not agree to be bound by the Terms of Service should immediately stop their use of the Internet Service and notify the Ithaca Renting Company rental office to terminate the service. Subscriber acknowledges receipt of the electronic version of the Acceptable Use Policy.

ACCESS REQUIREMENTS: The Subscriber is responsible for providing all equipment. Subscriber will need a network interface card or adapter providing an Ethernet connection. Alternatively, Subscriber may connect a home networking device (commonly referred to as a router).

TECHNICAL SUPPORT OF SUBSCRIBER’S HARDWARE/SOFTWARE: Ithaca Renting Company does not provide technical assistance for third party hardware or software, including but not limited to wired and wireless routers, computers, printers or smart devices. Any questions concerning third party hardware or software should be directed to the manufacturer of that product. Ithaca Renting Company is not responsible for the operation or support, maintenance or repair of any equipment, software, or services that Subscriber elects to use in connection with the Internet Service.

INTERNET USE RISKS: Subscriber acknowledges and agrees that when using the Internet Service to access the Internet or any other online network or service, there are certain risks that may enable other Internet users to gain access to or use of Subscriber’s equipment. Subscriber is responsible for taking and should take all appropriate security measures when using the Internet Service. Subscriber assumes sole responsibility for Subscriber’s equipment used in conjunction with the Internet Service and for providing and configuring any “firewall” or security measures for use with the Internet Service to prevent damage from viruses, malware, or other similar malicious items and to prevent unauthorized access to the Internet Service, and Subscriber shall be solely responsible in any manner for the effectiveness of these blocking and filtering technologies. Ithaca Renting Company does not warrant that others will be unable to gain access to Subscriber’s computer(s) and/or data even if Subscriber utilizes blocking and filtering technologies, or that the data or files will be free from computer viruses or other harmful components. Ithaca Renting Company has no responsibility and assumes no liability for the protections Subscriber may employ nor for any damages that may arise from accessing the Internet.

PROHIBITED ACTIVITIES: Subscriber will not use, or allow others to use, the Internet Service to send or receive, or otherwise use any information which infringes the patents, trademarks, copyrights, trade secrets or proprietary rights of any other person or entity. This includes, but is not limited to, digitization of music, movies, photographs or other copyrighted materials or software. Subscriber must obtain appropriate authorization from such other person or entity prior to sending, receiving or using such materials. Subscriber represents and warrants that Subscriber is and will be the author and copyright owner and/or an authorized licensee with respect to any hosted content, and Subscriber further represents and warrants that no hosted content violates or will violate the trademark, copyright, domain name or intellectual property rights of any third party.

SERVICE SPEED: Subscriber understands and agrees that Ithaca Renting Company does not guarantee that any particular amount of bandwidth on the network or that any speed or throughput of Subscriber’s connection to the network will be available to Subscriber. Subscriber understands and agrees that the speed of the Internet Service provided at Subscriber’s site will vary depending upon a number of factors, including Subscriber’s computer system(s) and associated equipment (e.g., Subscriber-sourced WiFi routers/access points, etc.), Internet traffic, and other factors such as system capacity limitations, governmental actions, events beyond Ithaca Renting Company’s control, and system failures, modifications, upgrades and repairs. Subscriber understands that Subscriber’s wireless connections and use of wireless routers may be subject to greater fluctuations in speed and latency and may be adversely affected by interference, congestion, distance, and other outside factors.

SUBLET: The service will continue for the entire term of the lease, including any sublets. Sublet must follow all Terms of Service. The Tenant may collect any pre-paid IRIS costs from the Subtenant. There are no refunds of pre-paid fees.

TERMINATION: Ithaca Renting Company has the right to terminate the Internet Service upon any violation of the Terms of Service or Acceptable Use Policy.



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