What are your prices?
What utilities are included in the rent?
Heat, hot/cold water and trash removal are included in the rent for all of our Downtown apartments. The Colonial Studios, Commons Studios and Whiton Hall buildings also include electricity.
How do I get internet in my apartment?
Please refer to our IRIS (Ithaca Renting Internet Service) general information to get more details about our high speed internet we offer in most of our buildings. Additionally, every property is wired for phone & cable. Please contact our local cable company, Time Warner, for information about their phone, cable and/or Road Runner internet service.
Are the apartments furnished?
Our Whiton Hall, Commons Studios and Colonial Studios apartments come furnished (we can take the furniture out if you do not need it; however, it does not change the rent). The remainder of our Downtown apartments come unfurnished but you can rent furniture through our company for a low monthly fee.
Is parking included?
No, but we do have a variety of separately leased parking spaces available in Downtown and Collegetown. Downtown parking is located by our CityView and Whiton Hall buildings on the corner of S. Aurora and Prospect streets. Parking for all of our tenants in Downtown is $50 a month and the parking leases run with the length of your lease. We also offer parking to non-tenants for $60 a month (12 month leases required). Non-tenants must pay for parking in two 6 month upfront installments.
What are your lease terms?
Please see our sample lease.
How do we rent an apartment from you?
To secure the apartment of your choice, you must sign a lease and pay the security deposit (equal to 1 month’s rent). The security deposit is refundable at the end of your lease as long as there are no damages or unpaid rent.
How do we secure an apartment if we are not in Ithaca?
We can do the entire lease signing process via e-mail and regular mail. The rental office can provide detailed information about available apartments via e-mail to help you choose an apartment. Once the apartment is chosen, the office will e-mail you the lease documents. You would have to print them out, read them over, sign them and overnight them back to the office along with the security deposit payment.
How long are your leases?
All of our leases are for 12 months with the option to sublet whenever necessary.
Am I allowed to sublet?
Subletting is permitted; however, you must find your own subtenant and have all sublets be approved by the Rental Office.
Do you allow pets?
Pets are NOT allowed in any of our Downtown properties. We do allow pets in our Country Garden apartments (11 Mineah Rd., Freeville) with an additional refundable $500 pet deposit ($300 will be refunded at the end of your lease if there are no damages, $200 will be withheld for cleaning). For more info on Country Gardens, please contact Kelly – 607-273-9462 extension 8100 or firstname.lastname@example.org.
Please see our policy about service animals here: Service Animal Policy
How can I pick up my keys on my lease start date?
All of our leases start at noon; you can pick up your keys anytime after 12:00 p.m. on your specific lease start date. You are also required to pay your 1st month’s rent on the 1st day of the month in which your lease starts (e.g. if your lease starts August 15th, your 1st month’s rent is due on August 1st). We cannot give out any keys without the full 1st month’s rent payment (for bigger apartments, make sure your roommates are all aware of this). You can pick up your keys from the rental office during our office hours ONLY (we do not mail keys). Our office hours are as follows:
9:00 a.m. to 5:30 p.m.
9:00 a.m. to 4:00 p.m.
Saturday (first 4 weeks of August only)
9:00 a.m. to 1:00 p.m.
We DO NOT hand out keys after these hours, so please make sure you plan your arrival accordingly ahead of time.
How do I pay my rent?
You may make rent payments by check, money order, ACH or credit card (for ACH/Credit card payments, contact the rental office prior to set up an account – email@example.com). We do not accept cash for any payments. If you have a checking account, you may also set up Bill Pay through your bank website, whereby your bank will send us a monthly check (please be aware it may take up to 10 days for us to receive the check).
What if I have any maintenance issues?
If you should have any maintenance issues during your tenancy, you can contact our maintenance office at 607-277-0179 or e-mail them at firstname.lastname@example.org. Please call during our regular business hours M-F for regular non-emergency maintenance requests. Be sure to leave your name, apartment, telephone number, and detailed request.
Call the maintenance office for, including but not limited to, these types of requests:
- General maintenance items
- Replacement overhead bulbs
- Running toilets
- Clogged toilets (you are required to try to plunge toilet yourself first)
- Leaking or dripping faucets
- Ceiling leaks or any water issues
- Reports of malfunctioning heat, air conditioners, wash & dryers, appliances, door locks
The maintenance number is answered during after-hours and on weekends by our emergency answering service. During after-hours we will respond to emergencies ONLY (e.g. leaks, no heat, no water etc.).