What are your prices?
What utilities are included in the rent?
For all of our Downtown apartments heat, water, and trash removal are included in the rent. The Colonial, Commons Studios and Whiton Hall buildings also include electricity in the rent.
How do I get internet in my apartment?
Internet service can either be obtained through the local cable company or Ithaca Renting.
For any of our apartments in the Commons West, Old Cigar Factory and CityView buildings, we can provide you with high-speed internet for a one-time payment, which would cover the entire length of the lease. Activation is immediate and there are no activation fees! Please refer to our IRIS (Ithaca Renting Internet Service) general information for more details about our internet service.
Please contact the local cable company, Spectrum, for information about their phone, cable and/or internet service.
Are the apartments furnished?
Our Whiton Hall, Commons Studios and Colonial Studios apartments are furnished (we can remove the furniture if you do not need it; however, it does not change the rent). The remainder of our Downtown apartments are unfurnished but you can rent furniture through our company for a low monthly fee.
Is parking included?
Parking is not included, but we do have a variety of separately leased parking spaces available in Downtown and Collegetown. Downtown parking is located by our CityView and Whiton Hall buildings on the corner of S. Aurora and Prospect streets. Parking for all of our tenants in Downtown is $50 a month and the parking leases run with the length of your lease. We also offer parking leases to non-tenants for $75 a month (12-month leases required). Non-tenants must pay for parking in two 6 month upfront installments.
What are your lease terms?
Please see our sample lease.
How do we rent an apartment from you?
The first step is to decide on the apartment. You can browse through our available apartments on the website or contact the rental office to help narrow down your options from our available apartments. Once you have decided on an apartment you will need to complete our online application. Everyone who will be living in the apartment needs to complete the application. Once your application has been approved we can either email the lease documents to you or schedule a time to sign the lease in person. The security deposit is due at lease signing.
Is there a fee for submitting an application?
There is no fee for submitting an application; however, anyone looking to rent an apartment from us does need to fill one out. Below are the direct links to our applications for each of our buildings:
CityView (118 Prospect St.) Application
These applications can also be accessed on the detail pages for each individual apartment (blue “Apply Now” button on the upper left-hand side).
How do we secure an apartment if we are not in Ithaca?
We can do the entire lease signing process via e-mail and regular mail. You can browse our website or the rental office can provide information about available apartments to help you choose an apartment. Once you decide on an apartment, the office will e-mail you the lease documents. You would have to print the lease, sign all lease pages, and overnight the lease back to the office along with your security deposit payment.
Do you offer any special deals?
We offer a 3% discount if you pay the entire year upfront (for shared units, this can apply to your portion of the rent individually).
How long are your leases?
All of our leases are for 12 months with the option to sublet whenever necessary.
Am I allowed to sublet?
Subletting is permitted; however, you must find your own subtenant and all sublets must be approved by the Rental Office.
Do you allow pets?
Pets are NOT allowed in any of our Downtown properties. We do allow pets in our Country Garden apartments (11 Mineah Rd., Freeville) for an additional pet deposit. For more info on Country Gardens, please contact Kelly – 607-273-9462 extension 8100 or email@example.com.
Please see our policy about service animals here: Service Animal Policy
How can I pick up my keys on my lease start date?
All of our leases start at noon; you can pick up your keys anytime after 12:00 p.m. on your specific lease start date. You are also required to pay your 1st month’s rent on the 1st day of the month in which your lease starts (e.g. if your lease starts August 15th, your 1st month’s rent is due on August 1st). We cannot give out any keys without the full 1st month’s rent payment (for bigger apartments, make sure your roommates are all aware of this). You can pick up your keys from the rental office during our office hours ONLY (we do not mail keys). Our office hours are as follows:
We DO NOT hand out keys after these hours, so please make sure you plan your arrival time accordingly.
How do I pay my rent?
Rent payments can be made by check, money order, ACH or credit card (for ACH/Credit card payments, contact the rental office prior to setting up an account – firstname.lastname@example.org or if you have previously submitted a rental application, you can simply log in with the application login info). We do not accept cash for any payments. If you have a checking account, you may also set up Bill Pay through your bank website, whereby your bank will send us a monthly check (please be aware it may take up to 10 days for us to receive the check).
What if I have any maintenance issues?
For any maintenance issues during your tenancy, you should contact our maintenance office at 607-277-0179 or e-mail them at email@example.com. Please call during our regular business hours M-F for regular non-emergency maintenance requests. Be sure to leave your name, apartment, telephone number, and your detailed request.
Call the maintenance office for, including but not limited to, these types of requests:
During after-hours and on weekends, the maintenance number is answered by our emergency answering service. During after-hours, we will respond to emergencies ONLY (e.g. leaks, no heat, no water, etc.).